Corporate Social Responsibility (CSR)

eSolia’s CSR Philosophy

eSolia Inc. believes that fulfilling our responsibility to society as a corporate citizen is the foundation of sustainable business.

Since our founding in 1999, we have supported Japan’s business community and international residents through bilingual IT services. This experience has convinced us that returning technology and knowledge to society is a critical corporate responsibility.

Our CSR Vision

1. Bridge Information Gaps: Eliminate information disparities caused by language and cultural differences
2. Contribute to Communities: Act as a bridge between local Japanese society and international resident communities
3. Sustainability: Care for the environment and pass on a better society to the next generation
4. Transparency: Maintain transparency and ethics in all business activities

Major CSR Initiatives

1. Japan Emergency Information Provision (Primary Initiative)

Background and Purpose:

International residents in Japan—especially those newly relocated—often lack sufficient information about Japan’s unique emergency systems and critical contacts. Language barriers, cultural differences, and system complexity combine to create situations where people cannot take appropriate action during emergencies.

eSolia’s mission is to provide information that helps Japanese colleagues at global companies support their international coworkers and acquaintances during critical situations.

Information We Provide:

• Japan Emergency Information - Comprehensive landing page

  • How J-ALERT system works and how to receive alerts
  • Differences between 110 and 119 emergency numbers
  • How to use public phones during emergencies
  • Important limitations of office phone systems

• Emergency Contacts Directory - 66+ essential contacts

  • Filterable by category, region, and priority
  • Indicates 24/7 availability and toll-free services
  • Highlights multilingual support
  • CSV download functionality

• Essential Apps Directory - Emergency and disaster apps

  • J-ALERT reception apps (NHK World TV, NERV, etc.)
  • Translation apps (critical for emergency communication)
  • Transit apps (disaster evacuation support)

• J-ALERT System - Detailed explanation of Japan’s unique alert system

  • System architecture and distribution methods
  • Comparison with systems in other countries
  • How to receive alerts in English
  • FAQ for international residents

Unique Features of This Initiative:

• Completely Free: All information publicly available at no cost
• Fully Bilingual: Every page available in Japanese and English
• Regularly Updated: Contacts and information periodically reviewed
• Practical Content: Specific, actionable information for real emergencies
• Database Integration: Connected with PROdb (DBFlex) for centralized data management and efficient updates

Social Impact:

This information serves as a reference resource for Japanese staff at global companies when explaining Japan’s emergency systems to international colleagues. It’s also valuable for information sharing within international resident communities.

2. Open Source Community Contributions

Activities:

• Open Source Software Adoption and Support: We use open source software in our operations and contribute back to communities where possible
• Technical Knowledge Sharing: Share technical insights through blogs and documentation
• Local Community Participation: Active participation and sponsorship of Tokyo-area technical community events

Examples:

• This website itself uses Lume (open-source static site generator)
• Active adoption of open-source technologies: Deno, Tailwind CSS, Alpine.js
• Technical blog publishing (blog.esolia.pro)

3. Environmental Responsibility

Digital Transformation Support:

• Paperless Office Promotion: Help clients achieve paperless office environments
• Remote Work Support: Implement cloud services and remote tools to reduce commuting environmental impact
• Energy Efficiency: Optimize servers and infrastructure to minimize power consumption

Our Own Practices:

• Office paperless initiative
• Energy-efficient equipment adoption
• Thorough recycling programs

4. Ethical Business Practices

Ensuring Transparency:

• Qualified Invoice Issuer (Japanese invoice system compliance)
• Clear contracts and pricing
• Strict privacy and data protection

Vendor Neutrality:

• No exclusive partnerships with specific manufacturers
• Recommend solutions that best serve client interests
• Avoid conflicts of interest, prioritize client benefit

Respecting Diversity:

• International team composition
• Respect for cultural diversity
• Equal opportunity employment policies

Future Vision

eSolia plans to expand our CSR activities:

Short-term Goals (1-2 years)

• Expand emergency information to additional languages (Chinese, Korean, etc.)
• Enhance information through collaboration with local governments
• Support emergency preparedness training for global companies
• Regular updates and community feedback integration

Medium to Long-term Goals (3-5 years)

• Build comprehensive information platform for international residents
• Contribute to disaster education through partnerships with educational institutions
• Set specific numerical targets for environmental impact reduction
• Publish sustainability reports

We Welcome Your Feedback

If you have opinions or suggestions about eSolia’s CSR activities, please contact us through our contact form.

We also welcome suggestions for additions or corrections to our Japan Emergency Information pages.

Related Pages

• Company Overview - About eSolia
• Philosophy - Our philosophy and values
• Japan Emergency Information - Emergency info for international residents (primary CSR initiative)
• Code of Conduct - eSolia’s code of conduct