Microsoft 365 Support

Comprehensive Microsoft 365 Support Services

eSolia provides comprehensive Microsoft 365 services from license sales to ongoing operational support, tailored to your business needs. We go beyond simple product sales to offer end-to-end support, helping you maximize the value of your Microsoft 365 investment.

License Sales & Plan Selection

Optimal licensing plan selection and sales

Microsoft 365 offers multiple plans, and the optimal choice depends on your organization’s size and requirements. eSolia conducts detailed requirements analysis to recommend and sell the most cost-effective licensing plans for your business.

• Business Basic, Standard, Premium comparison and selection
• Enterprise plan proposals and customization
• License optimization and cost reduction strategies
• Annual vs. monthly contract guidance

Implementation & Migration Support

Smooth deployment and migration from existing systems

Microsoft 365 implementation involves more than simple software installation. We handle email system migration, file server transitions, user account setup, and security policy configuration through a structured approach.

• Exchange Online email migration
• SharePoint Online document migration
• OneDrive for Business setup and synchronization
• Teams deployment and channel design
• Active Directory integration configuration

Security & Compliance

Enterprise-level security configuration and management

We properly configure Microsoft 365’s advanced security features to protect your critical data and ensure compliance with industry-specific requirements.

• Multi-factor authentication (MFA) setup and deployment
• Conditional access policy configuration
• Data Loss Prevention (DLP) implementation
• Threat protection and monitoring framework
• Compliance management and audit support

Teams Optimization

Collaboration platform for the remote work era

Microsoft Teams is more than a video conferencing tool—it’s an integrated platform combining chat, file sharing, and app integration for modern work styles.

• Teams initial setup and governance design
• Channel structure optimization
• External user collaboration configuration
• Meeting room system integration
• Power Platform integration and utilization

Ongoing Support & Training

User Support

Microsoft 365’s rich feature set requires time for users to fully understand. eSolia provides ongoing user support to drive productivity improvements.

• Helpdesk technical support
• Regular usage analysis and reporting
• New feature introduction and utilization guidance
• Troubleshooting and problem resolution

Training Programs

Effective Microsoft 365 utilization requires proper training. We provide customized training programs tailored to your team’s skill level.

• Administrator technical training
• End-user operational training
• Teams meeting and collaboration workshops
• Power Platform utilization training

Why Choose eSolia

Extensive Implementation Experience

eSolia has extensive experience with numerous Microsoft 365 implementation projects across industries and organization sizes, enabling us to address your unique requirements effectively.

Bilingual Support

Our bilingual Japanese-English support capabilities make us ideal for foreign companies and multinational teams operating in Japan.

Comprehensive IT Support

Beyond Microsoft 365, we provide holistic IT infrastructure proposals and support, including integration with other cloud services and on-premises systems.

For organizations seeking to transform Microsoft 365 from a simple tool into a business transformation platform, eSolia offers practical, effective solutions focused on your success.

Contact us today to learn how we can help maximize your Microsoft 365 investment and drive meaningful business outcomes.