Tag: “Data-Protection”

Updated: October 29, 2025 The privacy of your data is very important to us. This document explains how your data is stored, where it is stored and whether it is stored securely. "PROdb" is our brand name for the applications eSolia develops and hosts via the PaaS "dbFLEX", owned and operated by ForeSoft. This document's use of the brand name "PROdb" refers to the PaaS service. Security Infrastructure Customer Data is stored and processed in the following data centers with appropriate physical, technological, and administrative controls enacted to ensure appropriate access of Customer Data. Data Centers Steadfast Networks Data Center Colocation, Chicago, IL, United States Biometric authentication locks and 24/7 surveillance systems Dual diesel-powered emergency generators Advanced fire suppression systems Security and Certifications Data Encryption Communication Encryption 256-bit (SHA2) TLS certificate encryption Support for TLS 1.0, 1.1 and 1.2 All data communications protected by SSL Storage Encryption Databases encrypted via AES256 File attachments also encrypted via AES256 Backup data stored in encrypted format Data Backups and Disaster Recovery Backup System Hourly automated data backups Encrypted backup files Secure disaster recovery facility replication 6-month retention period before permanent deletion No removable media used for backup storage Recovery Infrastructure Rapid disaster recovery capabilities Secure server backup storage Special recovery procedures for natural disasters and security breaches Personnel Access Control Administrative Access Small operations team with infrastructure access Read-only access to database metadata for troubleshooting No customer database access without invitation or authorization Security Measures All employees sign confidentiality agreements Security training and best practices education VPN-only remote server access for authorized personnel All access events logged by IP address Incident Response Response Protocol Email notification to all affected customers within 72 hours of suspected or confirmed data breach Rapid investigation and response measures Transparent reporting and improvement strategies Privacy Personally Identifiable Information (PII) Information We Collect First and last name - for personalized user experience Email address - for unique user identification and communication Password - for account security Locale and time zone - for appropriate data formatting Data Handling User accounts cannot be deleted due to data integrity constraints Personally identifiable information can be cleared upon request Secure encryption protects all information Sharing Personally Identifiable Information Third-Party Disclosure We will never pass your personal information to third parties We won't use your name in marketing statements without your permission Internal System Usage Secure copying into customer database, support system, billing system All systems covered by eSolia's Security and Privacy Policies Cookie Usage Purpose User authentication Keeping user preferences Tracking user movements around the site Security No cookies contain personally identifiable information Secure implementation and access controls Law Enforcement Policy We reject requests to supply data to law enforcement unless by official court order We reject data disclosure requests without legal mandate We will always inform customers when we receive such requests (unless legally prevented) Data Retention and Deletion Customer Responsibilities Data Management Customers are responsible for understanding and implementing their data retention and deletion requirements Customers may delete their data at any time Immediate erasure from production systems Complete Purge Timeline Up to 6 months for complete purge from PROdb backup systems Security and recovery backup retention period Deletion Processes Deleted Records Moved to database "Recycle Bin" for 30 days Automatic purge after 30 days Manual purge available by database administrator Expired Databases Databases become 'expired' when trial period ends or subscription is cancelled PROdb system blocks access to expired databases Paid databases: securely kept in locked state until deletion Trial databases: automatically deleted within 90 days after expiration Deleted Databases Immediate disappearance from user access Physical deletion from system within 30 days 6-month residence in system backups Additional Important Information Business Continuity Stable Operations ForeSoft (dbFLEX operator) maintains strong financial stability 100% debt-free operations without reliance on financing No intention to cease operations Commitment to serving customers throughout database subscription life Data Portability Export tools provided for local data storage Customer data portability guaranteed Intellectual Property Customer Rights Database structure and workflow configuration are customer intellectual property PROdb protects customer intellectual property No sharing with other customers Changes to This Document We reserve the right to modify this document at any time. We will announce changes on this website in the news section. Contacting eSolia Please see below for our contact information. Related Information PROdb Cloud Database PROdb Support PROdb Terms of Service Commercial Disclosure