Tag: “PROdb-PaaS”

Updated: October 29, 2025 Section 1 - General Provisions Article 1.1 (Objective) eSolia Inc. (hereinafter referred to as the "Company") has established the following rules (hereinafter referred to as these "Rules") for the use of the PROdb cloud database platform (hereinafter referred to as the "Service") and shall provide such service in accordance with these rules. Users of the Service shall use the Service having agreed to and in compliance with all items provided for in these Rules. Article 1.2 (Definitions) The meaning of the terminology used in these Rules and provided for in each of the following items shall be as set forth in each item. "Client(s)" refers to corporations or individuals with whom an agreement has been enacted based on these Rules based on the Company's consent, who have agreed to use the Service provided by the Company. "Administrator(s)" refers to individuals attached to a Client, or individuals subcontracted by a Client, or individuals affiliated to corporations subcontracted by a Client, who oversee use of the Service and act as the point of contact with the Company for applications for use or alterations to usage terms and conditions. "User(s)" refers to individuals attached to a Client, or individuals subcontracted by a Client, or individuals affiliated to corporations subcontracted by a Client, who make use of the Service using a Client's Service User ID. "Service User ID" refers to the access ID for using the Service issued to each Client. "Date of Commencement of Use" refers to the date on which it is possible to start using the Service. "Online Notification" refers to a method of making announcements which uses telecommunication lines such as posting on the Company's website or email, etc. Section 2 - Service Content Article 2.1 (Service Content) The Service involves the management of Client data and Users may use the target data via the internet. Users may use the Service by connecting to management server equipment specified by the Company via the Internet in accordance with that set forth in these Rules. Article 2.2 (Alterations to Service Content) The Company may alter the service fee in whole or in part in the event that the cost of continuing the Service such as outsourcing fees, maintenance fees, telecommunication costs, etc. for equipment, facilities and telecommunication lines and software arranged by the Company for the provision of the Service rise significantly. Data recorded as a result of Users using the Service shall be backed up by Users or the Administrator. Section 3 - Contract Terms Article 3.1 (Applications and Establishment of Agreements) Use of the Service shall commence once payment method and timing has been confirmed after the enactment of the usage agreement for the use of Service. The shortest fee-based usage term for Clients shall be one (1) month. Unless amendment procedures or cancellation procedures have been taken, usage terms shall be automatically renewed each month after the expiration of the initial usage term. Section 4 - Usage Fees and Payment Article 4.1 (Charge Criteria) Fees for use of the Service shall be determined according to the number of additional licenses. The Service is a pre-paid hosting service. Users shall be deemed to have agreed to the condition that they pay fees prior to receiving the service. There are no registration fees or cancellation fees for the use of the service. Article 4.2 (Contract Termination) The Service may be canceled at any time. The Company agrees to refund unused services (refunds shall be in monthly units in the event that more than one (1) month's worth of fees have been paid in advance). The Company retains the right to suspend provision of the service to Clients in the event of non-payment or payment procedures cannot be confirmed. Section 5 - Security and Management Article 5.1 (Safety and Reliability) Data Center - The Service is installed within a high security data center. The facilities, which have a biometric authentication lock, are managed 24 hours a day 365 days a year using a surveillance system, and are doubly equipped with a diesel powered generator as an emergency power supply source in emergencies. Technical Infrastructure - The Service uses enterprise-level server hardware running advanced database systems. Backup - Client data is automatically backed up once a day, and regular backups to Client PCs or servers is also possible. Security Protection - The platform itself guarantees four (4) types of key security: Privacy - Data exchange between systems is all encrypted using SSL. When viewing sites starting with https://, the website is a secure site protected by SSL Authentication - All aspects of PROdb are protected using authentication requests, and are checked with each access in order to strengthen security Segmentation - Each database application is fully partitioned and linking between applications is not permitted Access Security - Each user has been given a role within the system and the Company has established access for such roles through the design of the system Article 5.2 (ID and Password Management) The Administrator shall assume responsibility for managing customer codes and all Service User IDs, and the Company shall not assume any responsibility for damages incurred by Clients due to Service User ID or password leakages. Section 6 - Confidentiality Article 6.1 (Privacy Protection) The Company shall not disclose that information which they become aware of in the course of their work which can identify individuals to third parties without the agreement of the individual concerned; provided however that this limitation shall not apply when the Company has the obligation to disclose such information in accordance with an inquiry from a public agency based on the law or in accordance with the law. Section 7 - Liability and Responsibility Article 7.1 (Immunity) The Company shall not make any guarantees, except for that set forth in these Rules, regarding the outcome of the use of the Service by Clients, and the integrity, completeness, accuracy, reliability, and usability, etc. of all the data recorded using the Service. The Company shall not assume responsibility or obligations to return usage fees, except for that set forth in these Rules, with regard to Client damage incurred in relation to delays, discontinuation, alterations, suspension or abolition of the Service. Article 7.2 (Copyright) The Company shall have copyright for all or a part of the system and software created by the Company in order to provide the Service, and Clients shall not, without permission from the Company, use over and above the scope permitted in these Rules. Section 8 - Jurisdiction and Governing Law Article 8.1 (Court with Jurisdiction) The Tokyo District Court shall be the court with exclusive jurisdiction in the first instance in the event that any disputes arise between the Company and Clients in relation to the use of the Service. Article 8.2 (Governing Law) These Terms of Service shall be governed by and construed in accordance with the laws of Japan. Section 9 - Miscellaneous Article 9.1 (Changes to Terms of Service) We reserve the right to modify this terms of service agreement at any time. We will announce changes on this website in the news section. Article 9.2 (Severability) If any part of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall continue to be valid. Contacting eSolia Please see below for our contact information. Related Information PROdb Cloud Database PROdb Support Security & Privacy Commercial Disclosure

Thank you sincerely for your business with PROdb. We provide comprehensive support services to help you maximize the value of your PROdb investment. From technical issues to operational questions, our expert team responds quickly and professionally to ensure your success. How to Request Support Email Support Dedicated Support Email: prodb@esolia.co.jp PROdb users can contact us at the email above. It is our pleasure to be of service, and we will respond as quickly as practical. Information to Include in Your Request To provide efficient support, please include the following information: Basic Information Your PROdb account details Detailed description of the issue Error messages (if any) Date and time when the problem occurred Problem Details What you were trying to accomplish What you expected to happen What actually happened Steps to reproduce the issue Support Services We Provide Technical Support System Troubleshooting Login issue resolution Data access error correction System performance improvement Connection problem diagnosis and resolution Database Optimization Query performance enhancement Database structure optimization recommendations Index configuration adjustments Data integrity checks Feature Support New Feature Utilization Explanation of new release features Advanced usage of existing features Customization option configuration Workflow optimization advice Integration Support External system integration setup API usage technical assistance Data import/export assistance Integration consultation with other tools Operational Support User Management How to add new users Permission setting adjustments Security configuration optimization Access control setup Maintenance Information Regular maintenance schedules System update information Backup status verification Security patch application status Support Hours Business Hours: Weekdays 9:00 AM - 6:00 PM (Japan Time) Languages: Japanese and English Emergency Response: For critical issues, we will respond outside business hours whenever possible Frequently Asked Questions Q: I forgot my password A: For password resets, please contact support. We will reset it using secure procedures. Q: How does data backup work? A: PROdb automatically performs regular backups. Please contact support for detailed information. Q: Can I request new features? A: Yes, we welcome feature requests. Please let us know your requirements. Q: Is integration with other systems possible? A: PROdb provides APIs and can integrate with many systems. Please share your specific requirements. Related Information PROdb Terms of Service Security & Privacy Commercial Disclosure System Status (External Link) Your Success is Our Priority If you have questions about PROdb or need support, please reach out via the contact information below.

Updated: October 29, 2025 The privacy of your data is very important to us. This document explains how your data is stored, where it is stored and whether it is stored securely. "PROdb" is our brand name for the applications eSolia develops and hosts via the PaaS "dbFLEX", owned and operated by ForeSoft. This document's use of the brand name "PROdb" refers to the PaaS service. Security Infrastructure Customer Data is stored and processed in the following data centers with appropriate physical, technological, and administrative controls enacted to ensure appropriate access of Customer Data. Data Centers Steadfast Networks Data Center Colocation, Chicago, IL, United States Biometric authentication locks and 24/7 surveillance systems Dual diesel-powered emergency generators Advanced fire suppression systems Security and Certifications Data Encryption Communication Encryption 256-bit (SHA2) TLS certificate encryption Support for TLS 1.0, 1.1 and 1.2 All data communications protected by SSL Storage Encryption Databases encrypted via AES256 File attachments also encrypted via AES256 Backup data stored in encrypted format Data Backups and Disaster Recovery Backup System Hourly automated data backups Encrypted backup files Secure disaster recovery facility replication 6-month retention period before permanent deletion No removable media used for backup storage Recovery Infrastructure Rapid disaster recovery capabilities Secure server backup storage Special recovery procedures for natural disasters and security breaches Personnel Access Control Administrative Access Small operations team with infrastructure access Read-only access to database metadata for troubleshooting No customer database access without invitation or authorization Security Measures All employees sign confidentiality agreements Security training and best practices education VPN-only remote server access for authorized personnel All access events logged by IP address Incident Response Response Protocol Email notification to all affected customers within 72 hours of suspected or confirmed data breach Rapid investigation and response measures Transparent reporting and improvement strategies Privacy Personally Identifiable Information (PII) Information We Collect First and last name - for personalized user experience Email address - for unique user identification and communication Password - for account security Locale and time zone - for appropriate data formatting Data Handling User accounts cannot be deleted due to data integrity constraints Personally identifiable information can be cleared upon request Secure encryption protects all information Sharing Personally Identifiable Information Third-Party Disclosure We will never pass your personal information to third parties We won't use your name in marketing statements without your permission Internal System Usage Secure copying into customer database, support system, billing system All systems covered by eSolia's Security and Privacy Policies Cookie Usage Purpose User authentication Keeping user preferences Tracking user movements around the site Security No cookies contain personally identifiable information Secure implementation and access controls Law Enforcement Policy We reject requests to supply data to law enforcement unless by official court order We reject data disclosure requests without legal mandate We will always inform customers when we receive such requests (unless legally prevented) Data Retention and Deletion Customer Responsibilities Data Management Customers are responsible for understanding and implementing their data retention and deletion requirements Customers may delete their data at any time Immediate erasure from production systems Complete Purge Timeline Up to 6 months for complete purge from PROdb backup systems Security and recovery backup retention period Deletion Processes Deleted Records Moved to database "Recycle Bin" for 30 days Automatic purge after 30 days Manual purge available by database administrator Expired Databases Databases become 'expired' when trial period ends or subscription is cancelled PROdb system blocks access to expired databases Paid databases: securely kept in locked state until deletion Trial databases: automatically deleted within 90 days after expiration Deleted Databases Immediate disappearance from user access Physical deletion from system within 30 days 6-month residence in system backups Additional Important Information Business Continuity Stable Operations ForeSoft (dbFLEX operator) maintains strong financial stability 100% debt-free operations without reliance on financing No intention to cease operations Commitment to serving customers throughout database subscription life Data Portability Export tools provided for local data storage Customer data portability guaranteed Intellectual Property Customer Rights Database structure and workflow configuration are customer intellectual property PROdb protects customer intellectual property No sharing with other customers Changes to This Document We reserve the right to modify this document at any time. We will announce changes on this website in the news section. Contacting eSolia Please see below for our contact information. Related Information PROdb Cloud Database PROdb Support PROdb Terms of Service Commercial Disclosure

Data Management Done Right If you're still managing critical data in Excel spreadsheets, you've likely noticed that data consolidation and modifications can become complex and error-prone. Why not switch to a proper database? Consider eSolia's flexible cloud database PROdb. Time to Move to Database Converting important data from spreadsheets to a database system can be complex and costly. However, our safe and highly operational cloud database PROdb is a proven, rock-solid hosted database platform that makes complex database setup and maintenance quick and easy. We secure unprotected customer data safely and simplify complex operations to drive business forward. During the process of supporting your business, we store all information in PROdb databases. This allows you to record transactions and manage workflows yourself, ultimately enabling you to see the complete picture of your business operations. Practical Use Cases What kinds of databases can we deploy? PROdb is flexible and can handle any case. Contact Management - Centralized customer information management Lead Tracking - Sales prospect tracking and conversion Time and Expense Management - Employee time tracking and expense management Asset and Product Inventory Control - IT assets and product inventory tracking Paid Leave Tracking - Leave request and approval systems Sales Activity Reporting - Revenue and activity performance reporting Product Sample Shipping - Distribution management systems Cafeteria Lunch Tracking - Internal service management Real Estate Tracking - Property and contract management Website Data Collection - Inquiry and survey management Event Sign-in - Participant management systems ...and many other use cases. What PROdb Can Do Here are some of PROdb's features: Data Management Features Data can be easily imported into separate but related tables, and accessed via web through views that show table data in grid, calendar, or chart format Entry forms are designed to "optimize" based on data selection. For example, different forms can be displayed depending on selected data Data can be easily searched from views and forms Security Features Security is role-based, so users are granted specific roles and can only view intended content Data can be validated during entry, preventing mistakes at input time Integration and Export Features Data views can be exported to Excel, viewed in RSS news readers, or integrated with Word documents Automatic backups are performed Many other features are available as well. The biggest benefit is that you can be operational in a short period of days to weeks. eSolia handles the complex IT-related work on behalf of customers, from infrastructure management to database and application development. When to Consider Database Migration Please consider PROdb if any of the following apply: Relational Database Utilization - You want to leverage the advantages of a full-featured relational database with multiple users, instead of per-user spreadsheets Secure Data Access - You want to allow access to your company data in a controlled and secure manner Data Validation Automation - You want to validate data at input time rather than periodic data cleansing Cost Efficiency - You want to keep monthly costs low while having all maintenance work performed monthly Quick Response - You value rapid changes and problem resolution Secure Access Anywhere - You want access from anywhere but with security assurance Related Information and Support Important Reference Information PROdb is operated under this Terms of Service. For existing users, support requests can be submitted on this page. Please also see our Security and Privacy Policy, Commercial Disclosure, and real-time system status monitoring pages. Let Us Help You We're here to help you transform your data management. Whether you have questions about PROdb or want to discuss your specific needs, please reach out below.

Updated: October 29, 2025 In accordance with commercial transaction laws, the following information is disclosed: Legal Name eSolia Inc. Address Shiodome City Center 5F (Work Styling), 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo, Japan, 105-7105 Phone Number +813-4577-3380 Email Address hello@esolia.co.jp Heads of Operations James R. Cogley, Co-RD and CEO Takumi Fukuoka, Co-RD and COO Exchanges andReturns Policy Customers may test the PROdb service on single database at no cost, and the trial period may be extended. While the service is pre-paid per period, it may be cancelled at any time. Refunds are available for unused service, in monthly units, in the event that more than one (1) month's worth of fees have been paid in advance. Delivery Times A trial database with no configuration or content can be prepared within one hour. Professional services for building your database are available on a project basis. Accepted Payment Methods Credit cards or via local bank wire transfer Payment Periods Please arrange payment before the deadline indicated on the invoice. No matter the payment method selected, the service may be used once we confirm payment. Pricing for PROdb Annual Basic Subscription (1 Standard User License Included) - JPY 120,000 / year Additional Standard User Licenses - JPY 5,000 / month Optional Unlimited 'External User' License - JPY 300,000 / year Optional Custom Domain Fee - JPY 30,000 / year Additional Fees Japan Consumption Tax - 10% as of October 2025 Surcharge for Credit Card Usage - 4% Customer is responsible for any fees associated with local bank wire transfers. Service Details Trial Version Free Trial Test single database at no cost Trial period extension available Basic database with no configuration available within one hour Full Service Contract Contract Terms Pre-paid service per period Cancellation available at any time Monthly refunds for unused service periods Professional Services Database construction professional services Project-based delivery Customization support available Payment Methods Available Payment Options Credit card payments (4% surcharge applies) Local bank wire transfer (customer pays transfer fees) Payment Timing Payment due by invoice deadline Service begins upon payment confirmation Detailed Pricing Structure Base Pricing | Service Item | Price | Notes | | --------------------------------- | ------------- | -------------------------------- | | Annual Basic Subscription | ¥120,000/year | Includes 1 Standard User License | | Additional Standard User Licenses | ¥5,000/month | Add as needed | Optional Services | Optional Item | Price | Notes | | ------------------------------- | ------------- | --------------------------------- | | Unlimited External User License | ¥300,000/year | Unlimited external users | | Custom Domain Usage | ¥30,000/year | Domain registration fees separate | Additional Costs | Cost Item | Rate/Amount | Details | | -------------------------- | ----------------------- | ------------------------- | | Japan Consumption Tax | 10% | As of October 2025 | | Credit Card Processing Fee | 4% | Credit card payments only | | Bank Transfer Fees | Customer Responsibility | Local bank wire transfers | Service Delivery Trial Database Setup Preparation Time: Within 1 hour Configuration: Basic setup with no initial content Extension: Trial period can be extended as needed Professional Database Development Delivery Model: Project-based professional services Customization: Full customization available Timeline: Varies based on project scope and requirements Support and Maintenance Ongoing Support: Available throughout subscription period Updates: Regular platform updates included Technical Support: Professional technical assistance Payment and Billing Invoice Terms Payment Due: By deadline specified on invoice Service Activation: Upon payment confirmation Billing Cycle: Based on subscription period Refund Policy Eligibility: Available for unused service periods Processing: Monthly units for advance payments exceeding one month Timeline: Processed according to original payment method Changes to This Page We will announce changes to this page on this website in the news section. Contacting eSolia Please see below for our contact information. Related Information PROdb Cloud Database PROdb Support PROdb Terms of Service Security & Privacy