Japan Emergency Contacts for International Residents — 110, 119 & More
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41 Essential Contacts
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41 contacts found
Emergency Call for Fire, Ambulance or Emergency Rescue
CriticalCategory: Emergency Services Region: Nationwide
Emergency Advisory Service for non-Emergency Inquiries
HighCategory: Non-Emergency Consultation Region: Nationwide
Poison Information Center
CriticalCategory: Emergency Services Region: Nationwide
Phone: 072-727-2499 24/7
Website: https://www.j-poison-ic.jp/
Hours: 24x7, 365d
24-hour poison control information center for accidental ingestion or exposure. Osaka: 072-727-2499 (24/7). Tsukuba: 029-852-9999 (9am-9pm daily).
Emergency Call to Police
CriticalCategory: Emergency Services Region: Nationwide
Hours: 24x7, 365d
Police Advisory Service for non-Emergency
HighCategory: Non-Emergency Consultation Region: Nationwide
Phone: #9110 24/7
Hours: 24x7, 365d
Emergency Call to Coast Guard
CriticalCategory: Emergency Services Region: Nationwide
Police Consultation in English
HighCategory: Non-Emergency Consultation Region: Tokyo Area
Phone: 03-3503-8484
Hours: 8:30-17:15, Mon-Fri
Foreign Residents Support Center "FRESC"
HighCategory: Government Services Region: Tokyo Area
Phone: 0570-011000
Hours: 9:00-17:00, Except Holidays
FRESC in Yotsuya, Shinjuku Ward, Tokyo (in the Komore Yotsuya building), provides "one stop" consultation and assistance to foreign workers. Eight government-affiliated organizations including Immigration, Labor Bureau, JETRO and the Japan Legal Support Center, have offices there. Reception in 11 languages, despite a Japanese-only website as of 9 July 2020. Alternate phone number 03-5363-3013 for IP phones and overseas.
Kokoro no mimi
HighCategory: Health & Mental Wellness Region: Nationwide
Phone: 0120-565-455 Toll Free
Website: https://kokoro.mhlw.go.jp/
Hours: 17:00-22:00 Mon & Tue; 10:00-16:00 Sat & Sun, Except Holidays
"Kokoro no Mimi" Telephone Consultation supports workers, their families, and designated HR personnel in charge of labor at their companies. Contact them about any mental health problems due to overwork, and to take advantage of their "stress check" program, started from Dec 2015. Your privacy will be strictly maintained.
OFIX Osaka Foundation of International Exchange
HighCategory: Government Services Region: Osaka Area
Phone: 06-6941-2297
Website: https://ofix.or.jp/life-english/
Hours: 9:00-20:00 Mon & Fri; 9:00-17:30 Tue, Wed & Thu; 13:00-17:00 2nd & 4th Sun
Answering consultation questions for foreign residents in Osaka.
Yokohama City Foreign Residents Information
HighCategory: Government Services Region: Kanagawa Area
Phone: 045-222-1209 Toll Free
Hours: 10:00-12:00, 13:00-17:00, Mon-Fri
Multilingual consultation service for foreign residents in Yokohama. Languages: English, Chinese, Korean, Spanish, Portuguese.
Disaster Voice Message
CriticalCategory: Disaster Information Region: Nationwide
Phone: 171 Toll Free
Website: https://www.web171.jp/
Hours: Available during disasters. Testing on 1st and 15th.
Testing Availability Dates and Times:
- 1st and 15th of each month: 0:00-24:00
- New years: 1 Jan 00:00~3 Jan 24:00
- Disaster prevention week: 30 Aug 9:00~5 Sept 17:00
- Disaster Prevention and Volunteer Week: 15 Jan 9:00~21 Jan 17:00
Road Problem Reporting
HighCategory: Utilities Region: Nationwide
Hours: 24x7, 365d
NEXCO Highway Radio 1620 kHz
NormalCategory: Disaster Information Region: Nationwide
Hours: 24x7, 365d
From antennas installed along Expressways, Nexco provides road traffic information via AM radio broadcasting (on 1620 kHz) updated every 5 minutes.
Road Service (JAF)
NormalCategory: Utilities Region: Nationwide
Time Announcement Service
NormalCategory: Utilities Region: Nationwide
Weather Announcement Service
NormalCategory: Utilities Region: Nationwide
Tokyo Electric Power Co. (TEPCO)
HighCategory: Utilities Region: Tokyo Area
Phone: 0120-995-002 Toll Free
Hours: 9:00-17:00, Except Holidays
Inquiries related to power failures and electricity charges. 0120-995-002 is for "1st Area" in Tokyo only, so check website for other areas' phone numbers.
Tokyo Gas, Gas Leak Emergency
HighCategory: Utilities Region: Tokyo Area
Phone: 03-6735-8899 24/7
Hours: 24x7, 365d
Tokyo Bureau of Waterworks Customer Service (Water Leak Emergency)
HighCategory: Utilities Region: Tokyo Area
Phone: 03-5326-1101 24/7
Hours: 24x7, 365d
For questions in English, Chinese, Korean, Portuguese and Spanish, regarding fees, repairing water leaks or other problems. Dial 03-5326-1100 for Change of Address or Contract.
Tokyo Multilingual Call Center
HighCategory: Government Services Region: Tokyo Area
Phone: 0120-142-142 Toll Free
Hours: 10:00-16:00, Mon-Fri
_New Service as of 2018_ 0120-805262（Chinese）
0120-805263（Korean）
0120-805263（Korean）
Japan Helpline
HighCategory: Support & Counseling Region: Nationwide
Child Guidance Center "189" Abuse Response Dial (suspected child abuse and childcare consultation)
CriticalCategory: Support & Counseling Region: Nationwide
Website: https://www.cfa.go.jp/en/index-en
Hours: 24x7, 365d
Read as "ichi-haya-ku" (the digits spell いちはやく — "quickly"). Calls are routed to the nearest Child Guidance Center (jido soudansho) based on the caller's location. Anonymous calls are accepted and confidentiality is protected. Toll-free since 2019-12-03. Operated by the Children and Families Agency (transferred from MHLW in 2023). TELL Japan, a well-respected NPO has an explanation page in English: https://telljp.com/resources/child-abuse/
Tokyo English Life Line (TELL) Counseling
HighCategory: Health & Mental Wellness Region: Tokyo Area
FIND (Federation of Inochi No Denwa)
CriticalCategory: Health & Mental Wellness Region: Nationwide
Phone: 0120-783-556 Toll Free
Suicide Prevention Life Phone - toll-free telephone consultations is available on 10th of each month from 8 am to 8 am of the next day. Starting June 20, 2020, this toll-free telephone consultations is also available from 16 pm to 21 pm on everyday, for people who are in various difficulties and sufferings in the midst of COVID-19 pandemic. Phone Numbers for other languages:
Tokyo English Inochi No Denwa 03-5774-0992 (English Only, 9:00 ~23:00)
Yokohama Inochi No Denwa 0120-66-2477 (Spanish）
Wed 10:00 ~ 21:00
Fri 19:00 ~ 21:00
Sat 12:00 ~ 21:00
Yokohama Inochi No Denwa 0120-66-2488 (Portuguese）
Wed 10:00 ~ 21:00
Fri 19:00 ~ 21:00
Sat 12:00 ~ 21:00
Tokyo English Inochi No Denwa 03-5774-0992 (English Only, 9:00 ~23:00)
Yokohama Inochi No Denwa 0120-66-2477 (Spanish）
Wed 10:00 ~ 21:00
Fri 19:00 ~ 21:00
Sat 12:00 ~ 21:00
Yokohama Inochi No Denwa 0120-66-2488 (Portuguese）
Wed 10:00 ~ 21:00
Fri 19:00 ~ 21:00
Sat 12:00 ~ 21:00
Tokyo Rape Crisis Center
HighCategory: Health & Mental Wellness Region: Tokyo Area
Phone: 03-3207-3692
Website: http://www.tokyo-rcc.org/?page_id=67
Hours: Wed 18-21pm, Sat 15-18pm, Japanese only
The Tokyo Rape Crisis Center, established 1983, provides telephone counseling to female victims of sexual violence. The center never reveals the content of counseling under any circumstances to protect victims' privacy.
InterFM 76.1 MHz Radio Multi-language Disaster Information
NormalCategory: Disaster Information Region: Tokyo Area
JR-EAST customer center (Lost and Found)
NormalCategory: Transportation Region: Tokyo Area
Phone: 050-2016-1603
Hours: 10:00-18:00, Daily Except New Year’s holidays
Phone support service for foreign visitors lost-and-found provided in English, Chinese, and Korean.
Tokyo Metro Lost & Found Center
NormalCategory: Transportation Region: Tokyo Area
Toei Transportation Customer Center (Lost and Found)
NormalCategory: Transportation Region: Tokyo Area
Phone: 03-3816-5700
Hours: 9:00-20:00, Daily
Haneda Airport (Lost and Found)
NormalCategory: Transportation Region: Tokyo Area
Phone: 03-5757-8107
Website: https://tokyo-haneda.com/en/lost/
Hours: 9:00-20:00, Daily
You can also fax to 03-5757-8219, 24x7, 365d, but the answer to your inquiry will be made during normal business hours only.
Narita Airport (Lost and Found)
NormalCategory: Transportation Region: Narita/Chiba
Phone: 0476-34-8000 24/7
Hours: 24x7, 365d
If you do know where you lost the article, please check the linked website for detailed info on more specific contact numbers.
Tokyo Metropolitan Police (Lost and Found)
NormalCategory: Transportation Region: Tokyo Area
Phone: 03-3814-4151
Hours: 8:30-17:15, Mon-Fri
Osaka City Disaster Prevention Portal
HighCategory: Disaster Information Region: Osaka Area
Osaka City disaster prevention information including evacuation sites, hazard maps, and emergency preparations.
Kyoto City Disaster Prevention Portal
HighCategory: Disaster Information Region: Kyoto Area
Website: https://www.bousai.city.kyoto.lg.jp/
Kyoto City disaster information portal with evacuation centers, flood risk maps, and emergency alerts.
U.S. Embassy Tokyo
HighCategory: Government Services Region: Tokyo Area
Phone: 03-3224-5000 Toll Free
Website: https://jp.usembassy.gov/
Hours: 8:30-17:30, Mon-Fri
American Citizen Services: 03-3224-5000. After-hours emergencies: 03-3224-5000.
British Embassy Tokyo
HighCategory: Government Services Region: Tokyo Area
Phone: 03-5211-1100 Toll Free
Hours: 9:00-17:00, Mon-Fri
Consular services for British nationals in Japan.
Canadian Embassy Tokyo
HighCategory: Government Services Region: Tokyo Area
Phone: 03-5412-6200 Toll Free
Hours: 9:00-12:30, 13:30-17:30, Mon-Fri
Consular services for Canadian citizens. Emergency line: 03-5412-6200.
Australian Embassy Tokyo
HighCategory: Government Services Region: Tokyo Area
Phone: 03-5232-4111 Toll Free
Website: https://japan.embassy.gov.au/
Hours: 9:00-12:30, 13:30-17:30, Mon-Fri
Consular assistance for Australian citizens. 24-hour emergency: +61 2 6261 3305.
France Embassy Tokyo
HighCategory: Government Services Region: Tokyo Area
Phone: 03-5798-6000 Toll Free
Website: https://jp.diplomatie.gouv.fr/
Hours: 9:00-12:30, 14:00-17:00, Mon-Fri
Consular services for French citizens. Emergency line: 03-5798-6000.
Germany Embassy Tokyo
HighCategory: Government Services Region: Tokyo Area
Phone: 03-5791-7700 Toll Free
Website: https://japan.diplo.de/
Hours: 8:30-17:15, Mon-Fri
Consular services for German citizens in Japan.
On this page
Main Categories
- Emergency Services (110/119/118)
- Embassies and Consulates
- Public Services and Hotlines
- Medical and Health Services
About This Contact Directory
This directory was created to help international residents and visitors to Japan quickly find essential contacts during emergencies. It's designed as a resource that Japanese colleagues at global companies can share with their international coworkers.
How to Use This Directory
- Keyword Search: Search by organization name or phone number
- Category Filter: Choose from 10 categories including emergency services, embassies, public services
- Region Filter: Select from nationwide, Tokyo area, Osaka area, and more
- Priority Filter: Filter by critical (110/119), high, or normal priority
- Download: Export filtered results as CSV or vCard for your phone
Important Notes on Japan's Emergency System
- 110 vs 119: Unlike unified emergency numbers (911, 112), Japan uses separate numbers for police (110) and fire/ambulance (119)
- IP Phone Limitations: Many office phone systems cannot dial 110 or 119. Check your workplace emergency procedures
- Public Phones: During disasters, public phones are the most reliable communication method (110/119 calls are free)
- Multilingual Support: Many services offer support in English, Chinese, Korean, Spanish, and Portuguese
- 24/7 Availability: Contacts marked with the 24/7 badge are available around the clock
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Related Pages
- Essential Apps Directory — Smartphone apps for emergencies and disasters
- J-ALERT System — Japan's nationwide instant warning system
- Emergency Information Home — Main emergency information page