Request Support for PROdb

PROdb Support Services

Thank you sincerely for your business with PROdb.

We provide comprehensive support services to help you maximize the value of your PROdb investment. From technical issues to operational questions, our expert team responds quickly and professionally to ensure your success.

How to Request Support

Email Support

Dedicated Support Email: prodb@esolia.co.jp

PROdb users can contact us at the email above. It is our pleasure to be of service, and we will respond as quickly as practical.

Information to Include in Your Request

To provide efficient support, please include the following information:

Basic Information

Your PROdb account details
Detailed description of the issue
Error messages (if any)
Date and time when the problem occurred

Problem Details

What you were trying to accomplish
What you expected to happen
What actually happened
Steps to reproduce the issue

Support Services We Provide

Technical Support

System Troubleshooting

Login issue resolution
Data access error correction
System performance improvement
Connection problem diagnosis and resolution

Database Optimization

Query performance enhancement
Database structure optimization recommendations
Index configuration adjustments
Data integrity checks

Feature Support

New Feature Utilization

Explanation of new release features
Advanced usage of existing features
Customization option configuration
Workflow optimization advice

Integration Support

External system integration setup
API usage technical assistance
Data import/export assistance
Integration consultation with other tools

Operational Support

User Management

How to add new users
Permission setting adjustments
Security configuration optimization
Access control setup

Maintenance Information

Regular maintenance schedules
System update information
Backup status verification
Security patch application status

Support Hours

Business Hours: Weekdays 9:00 AM - 6:00 PM (Japan Time)

Languages: Japanese and English

Emergency Response: For critical issues, we will respond outside business hours whenever possible

Frequently Asked Questions

Q: I forgot my password
A: For password resets, please contact support. We will reset it using secure procedures.

Q: How does data backup work?
A: PROdb automatically performs regular backups. Please contact support for detailed information.

Q: Can I request new features?
A: Yes, we welcome feature requests. Please let us know your requirements.

Q: Is integration with other systems possible?
A: PROdb provides APIs and can integrate with many systems. Please share your specific requirements.

Contact Us Anytime

If you have questions about PROdb or need support, please don’t hesitate to reach out. Your success is our top priority.

Need Support Now?: Email us at prodb@esolia.co.jp for immediate assistance.