PROdb Terms of Service

eSolia Inc. (hereinafter referred to as the “Company”) has established the following rules (hereinafter referred to as these “Rules”) for the use of the PROdb cloud database platform (hereinafter referred to as the “Service”) and shall provide such service in accordance with these rules. Users of the Service shall use the Service having agreed to and in compliance with all items provided for in these Rules.

Article 1.2 (Definitions)

The meaning of the terminology used in these Rules and provided for in each of the following items shall be as set forth in each item.

“Client(s)” refers to corporations or individuals with whom an agreement has been enacted based on these Rules based on the Company’s consent, who have agreed to use the Service provided by the Company.
“Administrator(s)” refers to individuals attached to a Client, or individuals subcontracted by a Client, or individuals affiliated to corporations subcontracted by a Client, who oversee use of the Service and act as the point of contact with the Company for applications for use or alterations to usage terms and conditions.
“User(s)” refers to individuals attached to a Client, or individuals subcontracted by a Client, or individuals affiliated to corporations subcontracted by a Client, who make use of the Service using a Client’s Service User ID.
“Service User ID” refers to the access ID for using the Service issued to each Client.
“Date of Commencement of Use” refers to the date on which it is possible to start using the Service.
“Online Notification” refers to a method of making announcements which uses telecommunication lines such as posting on the Company’s website or email, etc.

Section 2 - Service Content

Article 2.1 (Service Content)

The Service involves the management of Client data and Users may use the target data via the internet. Users may use the Service by connecting to management server equipment specified by the Company via the Internet in accordance with that set forth in these Rules.

Article 2.2 (Alterations to Service Content)

The Company may alter the service fee in whole or in part in the event that the cost of continuing the Service such as outsourcing fees, maintenance fees, telecommunication costs, etc. for equipment, facilities and telecommunication lines and software arranged by the Company for the provision of the Service rise significantly.
Data recorded as a result of Users using the Service shall be backed up by Users or the Administrator.

Section 3 - Contract Terms

Article 3.1 (Applications and Establishment of Agreements)

Use of the Service shall commence once payment method and timing has been confirmed after the enactment of the usage agreement for the use of Service.
The shortest fee-based usage term for Clients shall be one (1) month.
Unless amendment procedures or cancellation procedures have been taken, usage terms shall be automatically renewed each month after the expiration of the initial usage term.

Section 4 - Usage Fees and Payment

Article 4.1 (Charge Criteria)

Fees for use of the Service shall be determined according to the number of additional licenses.
The Service is a pre-paid hosting service. Users shall be deemed to have agreed to the condition that they pay fees prior to receiving the service.
There are no registration fees or cancellation fees for the use of the service.

Article 4.2 (Contract Termination)

The Service may be canceled at any time. The Company agrees to refund unused services (refunds shall be in monthly units in the event that more than one (1) month’s worth of fees have been paid in advance). The Company retains the right to suspend provision of the service to Clients in the event of non-payment or payment procedures cannot be confirmed.

Section 5 - Security and Management

Article 5.1 (Safety and Reliability)

Data Center - The Service is installed within a high security data center. The facilities, which have a biometric authentication lock, are managed 24 hours a day 365 days a year using a surveillance system, and are doubly equipped with a diesel powered generator as an emergency power supply source in emergencies.
Technical Infrastructure - The Service uses enterprise-level server hardware running advanced database systems.
Backup - Client data is automatically backed up once a day, and regular backups to Client PCs or servers is also possible.
Security Protection - The platform itself guarantees four (4) types of key security:
- Privacy - Data exchange between systems is all encrypted using SSL. When viewing sites starting with https://, the website is a secure site protected by SSL
- Authentication - All aspects of PROdb are protected using authentication requests, and are checked with each access in order to strengthen security
- Segmentation - Each database application is fully partitioned and linking between applications is not permitted
- Access Security - Each user has been given a role within the system and the Company has established access for such roles through the design of the system

Article 5.2 (ID and Password Management)

The Administrator shall assume responsibility for managing customer codes and all Service User IDs, and the Company shall not assume any responsibility for damages incurred by Clients due to Service User ID or password leakages.

Section 6 - Confidentiality

Article 6.1 (Privacy Protection)

The Company shall not disclose that information which they become aware of in the course of their work which can identify individuals to third parties without the agreement of the individual concerned; provided however that this limitation shall not apply when the Company has the obligation to disclose such information in accordance with an inquiry from a public agency based on the law or in accordance with the law.

Section 7 - Liability and Responsibility

Article 7.1 (Immunity)

The Company shall not make any guarantees, except for that set forth in these Rules, regarding the outcome of the use of the Service by Clients, and the integrity, completeness, accuracy, reliability, and usability, etc. of all the data recorded using the Service.
The Company shall not assume responsibility or obligations to return usage fees, except for that set forth in these Rules, with regard to Client damage incurred in relation to delays, discontinuation, alterations, suspension or abolition of the Service.

Website: esolia.com | esolia.co.jp

PROdb Terms of Service

Terms of Service

Section 1 - General Provisions

Article 1.1 (Objective)

Article 1.2 (Definitions)

Section 2 - Service Content

Article 2.1 (Service Content)

Article 2.2 (Alterations to Service Content)

Section 3 - Contract Terms

Article 3.1 (Applications and Establishment of Agreements)

Section 4 - Usage Fees and Payment

Article 4.1 (Charge Criteria)

Article 4.2 (Contract Termination)

Section 5 - Security and Management

Article 5.1 (Safety and Reliability)

Article 5.2 (ID and Password Management)

Section 6 - Confidentiality

Article 6.1 (Privacy Protection)

Section 7 - Liability and Responsibility

Article 7.1 (Immunity)

Article 7.2 (Copyright)

Section 8 - Jurisdiction and Governing Law

Article 8.1 (Court with Jurisdiction)

Article 8.2 (Governing Law)

Section 9 - Miscellaneous

Article 9.1 (Changes to Terms of Service)

Article 9.2 (Severability)

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