Home Computer Setup for Japan Expats

A Stranger in a Strange Land?

If you’re new to Japan and its language, or even if you’re simply not so confident about dealing with Japan telecomm carriers or your building superintendent, eSolia’s bilingual IT professionals can help get you sorted. We have been in business since 1999, and can help you with any computer-related tasks at your new home in Japan.

eSolia Home Computer System Services

eSolia’s bilingual engineers can handle a range of activities related to your Japan home computer system, ensuring you have a fully functional and secure setup tailored to your needs.

Basic Setup Services

Internet and Phone Line Coordination

Coordination for Internet Line or Phone Line installation
Liaison with Japanese telecom carriers and building management
Router, firewall, and WiFi access point configuration

Equipment Sourcing and Installation

Source various equipment such as Macs, PCs, Printers, WiFi devices, Routers, Firewalls, Displays, or other peripherals
Basic system setup to connect Mac or PC to printer, WiFi, Internet or other peripherals
Installation of your licensed software

Data Migration and Customization

Data Transfer and Migration

Transfer and migration of data from your old to new system
Documents, bookmarks, photos, music, email and so on
External hard drive and cloud storage setup

Custom Configuration

Arranging automatic startup for specific apps
Settings for software such as anti-virus or email
Arranging “resource sharing” for printers
Corporate VPN connection setup
Advanced system setup activities such as hard disk encryption

Maintenance and Support

Regular Maintenance

Regular maintenance for existing systems
Hard disk defragmentation, cache clearing
General cleanup with recommendations
System performance optimization

Training and Support

Basic 15-minute “system walkthrough” training
Basic operation instruction
Security advice and best practices
Consultation session to address your specific questions

Time Requirements and Costs

Standard Work Duration

A full setup for a new system typically takes 3 or 4 hours, but it depends upon what you require and what options you would like us to implement. We can give a time and cost estimate once we define the scope of work with you.

Factors Affecting Work Time

Geographic Considerations

We are based in Tokyo, so there is cost associated with requesting us to travel to areas outside the Greater Tokyo area
Multiple visits naturally cost more than a single visit

Preparation Status

Have your software installers, license numbers and any needed passwords ready, so that the work may proceed smoothly
For downloadable software, it is more time-efficient to have already downloaded the installer files, especially in the case of a large file like MS Office

System Conditions

Older or failing systems, as well as un-maintained systems (e.g with full hard disks) may be slow
Adding tasks to the work order during the work, will cause delays

Why Choose eSolia

Experience and Bilingual Support

Over 20 Years Experience - Supporting expatriates in Japan since 1999
Complete Bilingual Support - Technical support in both Japanese and English
Cultural Understanding - Familiar with Japanese business practices and procedures

Comprehensive Service

One-Stop Service - From equipment sourcing to complete setup
Ongoing Support - Post-installation maintenance and troubleshooting
Customized Solutions - Tailored configurations to meet your specific needs

Quality and Reliability

Professional Technical Expertise - Enterprise-level technical support
Quality Assurance - Responsibility for work quality and after-service support
Flexible Scheduling - Visit times arranged to suit your schedule

Frequently Asked Questions

Q: Can you provide support in English?
A: Yes, we provide complete bilingual support in both Japanese and English.

Q: Can you help with equipment purchasing?
A: Yes, we provide equipment selection and purchasing support based on your requirements.

Q: Do you provide support after installation?
A: Yes, we offer post-installation troubleshooting and regular maintenance services.

Q: Do you service areas outside of Tokyo?
A: While we are Tokyo-based, we can provide services outside the Greater Tokyo area with travel costs included in the estimate.

Common Setup Scenarios

New Arrival Setup

Complete home office setup for professionals relocating to Japan
Integration with company systems and VPN access
Printer and scanner configuration for home office needs

Family Computer Setup

Multiple user accounts with appropriate restrictions
Parental controls and content filtering
Shared printer and storage configuration

Gaming and Entertainment

High-performance PC or console setup
Network optimization for gaming
Media center and streaming configuration

Small Business Setup

Professional grade equipment selection
Security hardening and backup solutions
Multi-device network with business-grade WiFi

Contact Us

If you are ready to have eSolia’s bilingual IT technicians help with your home setup, please contact us to get started today. We’ll provide the optimal solution for your specific situation and help make your transition to life in Japan as smooth as possible.

Our professional and reliable IT support will ensure you have everything you need to start your new life in Japan with confidence.