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Category: Troubleshooting

When something stops working, start here. Step-by-step fixes for the failures we see most: a frozen PC, no internet, a laptop battery that will not hold charge, a dialog that has swallowed the screen, or a machine that took a drink. Written so a non-specialist can follow them without calling for help.

Outlook calendar not syncing? OST file and profile fixes

If you use Outlook, you might occasionally encounter problems where your calendar doesn’t update or updating is delayed. This issue can lead to scheduling conflicts such as double bookings. Here are some methods to help resolve these problems and ensure smoother scheduling.

Troubleshootingby: KCReading Time: 2 min

Check your laptop battery health with powercfg in Windows

Every mobile device has a battery. And the battery condition will get gradually worse over time, lasting less time as you continue to use it. Windows offers a useful feature to check the battery status of your device by simply inputting a single command on the command line. Read on for a quick tip to check it on Windows laptops.

Troubleshootingby: K.Y.Reading Time: 2 min

Windows PC frozen? 7 easy fixes before a force shutdown

When your computer screen suddenly freezes while you’re using it, it can be quite stressful, and frustrating especially if you’re busy. However, immediately forcing a shutdown or yanking the power plug can lead to data loss or make the situation worse. First, take a deep breath and stay calm. Then, try the seven solutions below.

Troubleshootingby: ShioriReading Time: 3 min

PC got wet? What to do first and how to tell IT

Hidden Water Hazards in the Office
In Japan’s climate, the rainy season and typhoon periods bring high humidity and frequent rain—conditions that often lead to unexpected “PC water damage” accidents every year. Common scenarios include:
“I stepped away from my desk and came back to find mist from a humidifier pouring onto my keyboard…”
“I knocked over my coffee and drenched my laptop.” “I got caught in a sudden downpour on my way home—my whole bag was soaked.” These are not rare situations. This article walks you through the proper steps to take when your PC gets wet and highlights the actions you shouldn’t take.

Troubleshootingby: YNReading Time: 3 min

PC won't connect on Wi-Fi or Ethernet? Try a netsh reset

“It was working fine yesterday… but for some reason, I can’t connect to the internet today.” If you work in IT support, you’ve likely heard this line more times than you can count. Sudden, unexplained network issues are a common headache. This article shares a real-life case in which a laptop suddenly couldn’t connect via Wi-Fi or wired LAN—along with the specific recovery steps that worked in the end.

Troubleshootingby: KabayaReading Time: 2 min

Monitor not displaying? An IT support checklist to fix it

One of the most common IT helpdesk tickets is: “My monitor suddenly stopped working…”
Especially in setups with dual monitors and docking stations, the cause is often simple and can be resolved in just a few steps. This article outlines a practical checklist used by IT professionals for resolving monitor display issues quickly and efficiently.

Troubleshootingby: KabayaReading Time: 2 min

Auto-start a Dell PC after a power outage with AC Recovery

In business environments, it’s not uncommon to run into situations where a PC doesn’t automatically restart after a Windows update, or remains powered off after a power outage. This can become a real problem, especially for PCs used for remote access or unattended operations like surveillance or server-related tasks. In this article, we’ll walk you through how to configure the BIOS setting on Dell Optiplex PCs (e.g., 7060) so that the system will automatically power on after power is restored.

Troubleshootingby: KabayaReading Time: 2 min